Shipping & Delivery Policy

Online orders ship pan-India from our Gurugram warehouse. International shipments are handled on request through a quote.

• In-stock items from our Gurugram warehouse: orders placed and paid for by 3:00 PM IST on a working day are dispatched the same day. Orders after 3:00 PM dispatch the next working day.
• Partner warehouse / drop-ship items: 7–14 working days to dispatch.
• Hard-to-find / sourced-to-order parts: lead time quoted on the RFQ and confirmed at order acceptance.

Working days exclude Sundays and gazetted public holidays. Dispatch confirmation goes to your registered email with the carrier name and AWB number.

Delhivery, DTDC, BlueDart, XpressBees, Ecom Express and India Post (remote PIN codes). Allocated by serviceability, weight and declared value.

• Metro cities: 1–3 working days from dispatch
• Tier-II / Tier-III: 3–6 working days
• Remote PIN codes: 5–10 working days
• International: 5–15 working days plus customs clearance

• Free standard delivery within India on orders of ₹5,000 or more (order value before GST).
• Below ₹5,000: a flat delivery charge of ₹99 per order, plus GST at 18% (delivery is billed as part of the supply and taxed at the same rate as the goods). The exact amount is shown at checkout before you pay.
• Expedited / air / cold-chain / reel-packaging on request at actuals, quoted and agreed before dispatch.
• International: quoted on request at actuals; duties, taxes and customs clearance are the consignee's responsibility unless the quote says DDP.

Risk passes to the Customer on handover to the carrier (FOB Gurugram). Title passes on receipt of full payment in cleared funds.

Track at bigtekk.in/track-order using the order number or AWB.

Report transit damage, shortfall or non-delivery to sales@bigtekk.in within 48 hours of delivery (or within 7 working days of dispatch for non-delivery), with photos of the outer carton, inner packaging and the parts. Claims raised after this window may not be entertained by the carrier.

Some remote PIN codes are not serviced by our regular partners. If your PIN code is one of them, we'll contact you after you order to arrange India Post or an alternate carrier. Any extra charge is agreed with you before dispatch; if you decline, you may cancel for a full refund.

Shipping complaints: Grievance Officer at Grievance Redressal.