Return & Replacement Policy

1. General Principles

BigTekk operates primarily as a B2B electronic components partner. Returns are generally accepted only in cases of confirmed non–conformity, damage in transit, or shipping errors attributable to us or our partners.

• All returns must be pre–authorized and accompanied by an RMA number.
• Components must be in their original packaging wherever possible.
• Returns are not accepted for customer–induced damage, mishandling or incorrect usage.

2. Eligible Reasons for Return

• Parts that do not match the manufacturer part numbers mentioned in the invoice.
• Visible damage to reels, trays or packing due to transit issues.
• Quantities shipped are significantly different from confirmed PO / packing list.
• Suspected quality issues or failures identified during incoming inspection (subject to investigation).

3. Non-Returnable Items

• Parts that have been soldered, re–worked, or installed on PCBs (unless explicitly agreed in writing).
• Custom, special–order, or NCNR (Non–Cancelable, Non–Returnable) items as specified at the time of quote or order.
• Components stored or handled outside recommended environmental conditions.

4. Time Window for Raising a Claim

In most cases, issues must be reported within 7 working days from the date of delivery, along with:

• PO / invoice reference.
• Photographs of labels, packaging and affected parts.
• Short description of the problem (quantity, correctness, quality, etc.).

5. RMA & Investigation Process

1. Email details to sales@bigtekk.in.
2. Our team reviews documentation and may ask for additional information.
3. If needed, parts may be collected or requested back for testing / verification.
4. Based on findings, we may offer replacement, partial credit or a full credit, as commercially appropriate.

6. Shipping Costs

When BigTekk or its partners are at fault (wrong part, major transit damage, etc.), return shipping costs are typically borne by us. For other cases, shipping costs may need to be covered by the customer. This will be communicated as part of the RMA discussion.

7. Policy Updates

This policy is a general guideline for returns and RMAs. Specific orders may have additional terms mentioned in quotes, POs or contracts. BigTekk reserves the right to update this policy from time to time.