Returns, Refunds & Cancellation Policy

Bigtekk Technologies operates primarily as a B2B electronic components partner. Returns are generally accepted only in cases of confirmed non–conformity, damage in transit, or shipping errors attributable to us or our partners.

• All returns must be pre–authorized and accompanied by an RMA number.
• Components must be in their original packaging wherever possible.
• Returns are not accepted for customer–induced damage, mishandling or incorrect usage.

You may cancel an order free of charge at any time before dispatch by writing to sales@bigtekk.in with the order number. Once the order has been handed to the carrier, cancellation is not possible — the return rules below apply.

We may cancel an accepted order and refund in full if the item is unexpectedly out of stock, the manufacturer withdraws the part, the price was listed in error, the order fails our fraud or export checks, or force majeure prevents delivery.

• Parts that do not match the manufacturer part numbers mentioned in the invoice.
• Visible damage to reels, trays or packing due to transit issues.
• Quantities shipped are significantly different from confirmed PO / packing list.
• Suspected quality issues or failures identified during incoming inspection (subject to investigation).

• Semiconductors removed from their moisture-barrier bag (MBB) or desiccant pack.
• Programmed, soldered, cut or otherwise modified parts.
• Parts that have been re–worked or installed on PCBs (unless explicitly agreed in writing).
• Cut-tape or custom-reel orders.
• Special-order, NRE or allocation parts sourced to your BOM.
• Custom or NCNR (Non–Cancelable, Non–Returnable) items as specified at the time of quote or order.
• MOQ-exceeded quantities.
• Components stored or handled outside recommended environmental conditions.
• Items delivered more than 7 working days ago.

We may reject a return on inspection if the part shows evidence of handling, soldering, ESD damage, missing labels, or if the packaging seal is broken.

In most cases, issues must be reported within 7 working days from the date of delivery, along with:

• PO / invoice reference.
• Photographs of labels, packaging and affected parts.
• Short description of the problem (quantity, correctness, quality, etc.).

1. Email details to sales@bigtekk.in.
2. Our team reviews documentation and may ask for additional information.
3. If needed, parts may be collected or requested back for testing / verification.
4. Based on findings, we may offer replacement, partial credit or a full credit, as commercially appropriate.

Approved refunds are credited to the original payment method within 7–10 working days of receipt and inspection at our warehouse. Prepaid orders are reversed via HDFC Bank SmartGATEWAY to the original payment instrument. Net-30 orders are issued as a credit note against future purchases, or by NEFT to the Customer's registered bank account, at the Customer's preference.

When Bigtekk Technologies or its partners are at fault (wrong part, major transit damage, etc.), return shipping costs are typically borne by us. For other cases, shipping costs may need to be covered by the customer. This will be communicated as part of the RMA discussion.

Return / refund complaints: Grievance Officer at Grievance Redressal. Disputes arising from transactions on bigtekk.in are subject to the exclusive jurisdiction of the courts and tribunals at Gurugram, Haryana, subject to statutory consumer rights.

This policy is a general guideline for returns and RMAs. Specific orders may have additional terms mentioned in quotes, POs or contracts. Bigtekk Technologies reserves the right to update this policy from time to time.