Legal
Grievance Redressal Policy
Last updated: 3 October 2026
Bigtekk Technologies takes customer complaints seriously. This policy sets out how to reach us, what we commit to, and the applicable jurisdiction. It is published under:
- Section 8(9) of the Digital Personal Data Protection Act, 2023
- Rule 4(5) of the Consumer Protection (E-Commerce) Rules, 2020
What this policy covers
Any complaint about an order, product, delivery, invoice, refund, payment, content on the site, or the handling of your personal data.
How to raise a complaint
Step 1 — Customer Support. Write to sales@bigtekk.in or call +91-98103-10623 (Mon–Sat, 10:00–18:30 IST). Quote your order number. Most issues are resolved at this level.
Step 2 — Grievance Officer. If Customer Support hasn't resolved the issue to your satisfaction within 7 working days, escalate to:
- Grievance Officer
- Aniket
- Designation
- Grievance Officer, Bigtekk Technologies
- grievance@bigtekk.in
- Phone
- +91-87005-40206, Mon–Fri, 10:00–17:00 IST
- Address
- Khewat No. 769/5, Sector 69, Near Genpact Tower, Gurugram, Haryana – 122018, India
Our commitments
| Stage | Timeline |
|---|---|
| Acknowledge the complaint and issue a ticket number | Within 48 hours of receipt |
| Resolve the complaint | Within 30 days of receipt (Rule 4(5), Consumer Protection (E-Commerce) Rules, 2020) |
| Resolve data-protection complaints | Within 30 days of receipt (DPDP Act §13) |
| Remove unlawful information on a court order or valid legal notice | Within 36 hours of receipt |
What to include in your complaint
Order number or invoice number, date of purchase, a description of the issue, any photos or supporting documents, and the resolution you are seeking (replacement, refund, apology, data correction or erasure).
Escalation to statutory authorities
If you remain unsatisfied after the Grievance Officer has responded, you may approach:
- National Consumer Helpline — 1915 or consumerhelpline.gov.in
- Consumer Commission (District / State / National) under the Consumer Protection Act, 2019
- Data Protection Board of India for DPDP Act complaints
Jurisdiction
Subject to statutory consumer rights (including the Consumer Protection Act, 2019, which lets a consumer file where they reside or work), disputes arising out of transactions on bigtekk.in are subject to the exclusive jurisdiction of the courts and tribunals at Gurugram, Haryana, India.
Last updated: 3 October 2026.